Presale

Frequently Asked Questions

When will presale orders ship?

Canadian presale orders are scheduled to ship at the end of September.

Due to changes in cross-border shipping, US presale orders will ship from our new Las Vegas distribution center at mid to late October.

All orders ship tariff and duty free.

Will I have to pay tariffs on my order?

No. US orders will ship from within the United States, ensuring no tariffs and a fast delivery time.

We also ship all orders using DDP which means any additional costs are billed to Good Fortune.

Can I change or cancel my order?

Yes. You can update or cancel your order anytime before it ships.

Send us an email hi@goodfortunepuzzleco.com and we can help you out.

Do you use AI for your puzzle art?

No. All of our puzzle art is human made by emerging and established artists from around the world.

A core value is to be artist-first, this means paying royalties on revenue to artists and celebrating them and their work on packaging and marketing materials.

Please consider adding Freedom for Gaza Tote by Halima Aziz to your pre-sale order.
All proceeds from this product go to organizations on the ground in Gaza.
This product will ship with your pre-sale order.